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Refund policy
Last Updated: September 1, 2026
We want you to be satisfied with your purchase from Militarize.com. Because Militarize operates an online marketplace featuring both products sold directly by Militarize and products supplied and fulfilled by participating third-party brands, the return process may vary depending on who fulfilled your order.
1. Return Eligibility
Unless otherwise stated on the product page or at the time of purchase, eligible products may be returned within 30 days of delivery.
To qualify for a return, merchandise must generally be unused, unworn, unwashed, undamaged, and in its original condition, with any original tags, labels, accessories, manuals, and packaging included.
Proof of purchase or the applicable Militarize order number may be required.
Products marked Final Sale, customized or personalized merchandise, gift cards, downloadable or digital products, and other products specifically identified as non-returnable are not eligible for return except where required by law or where the item arrives defective, damaged, or incorrect.
2. Marketplace & Brand-Fulfilled Products
Many products sold on Militarize.com are supplied and fulfilled directly by participating third-party brands through our marketplace.
Although your purchase is made through Militarize.com, the applicable brand or supplier may be responsible for shipping the product and processing returns and exchanges.
When you request a return for a brand-fulfilled product, Militarize may submit or coordinate your return request with the applicable supplier. The supplier may review the request, provide return instructions or a return shipping label, receive and inspect the returned merchandise, and approve the applicable return or exchange.
Do not mail a marketplace product to Militarize unless we specifically instruct you to do so. Marketplace returns may need to be shipped directly to the brand or supplier that fulfilled your order.
Because products are supplied by different brands, certain return procedures, exchange availability, shipping requirements, or product-specific restrictions may vary. Any material product-specific return restrictions will be communicated where applicable.
3. Militarize-Fulfilled Products
Products sold and fulfilled directly by Militarize are subject to the same general 30-day return period unless otherwise stated.
Before mailing a return, please contact info@militarize.com with your order number and the item you would like to return. We will provide the applicable return instructions.
Please do not send merchandise to our business mailing address unless instructed to do so.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as reasonably possible at info@militarize.com.
Include your order number, a description of the issue, and photographs of the product and packaging when appropriate. This information helps us or the applicable supplier verify the problem and resolve it more quickly.
Depending on the circumstances and product availability, the resolution may include a replacement, exchange, refund, or other appropriate remedy.
5. Exchanges
Exchanges are subject to product availability and may not be available for every marketplace product.
For products fulfilled by a third-party brand, exchanges may be handled according to the applicable supplier's available inventory and return process.
If a direct exchange is unavailable, you may be required to return the original product for a refund and place a new order for the replacement item.
6. Return Shipping
Return shipping requirements depend on the product and reason for return.
For eligible marketplace returns, the applicable supplier may provide return instructions or a prepaid return shipping label.
For other eligible returns, customers may be responsible for return shipping costs unless the product was defective, damaged, incorrect, or we otherwise agree to cover the return shipping cost.
Any applicable return shipping or restocking charges will be communicated as part of the return process where required.
Original shipping charges are generally non-refundable unless the return results from an error by Militarize or the applicable supplier or otherwise required by law.
7. Refunds
Returned products may be inspected before a refund is approved.
Once an eligible return has been received, inspected, and approved by Militarize or the applicable marketplace supplier, the refund will be issued to the original payment method.
For marketplace orders, the timing of the refund may depend on the applicable supplier confirming receipt and approval of the returned product. Shopify Collective allows supplier-approved refunds to be transmitted through the retailer's store.
After a refund is issued, your bank, credit-card issuer, or payment provider may require additional time to post the funds to your account.
Shipping charges, expedited shipping fees, gift wrapping, and similar charges are generally non-refundable unless otherwise required by law.
8. Order Cancellations
We will make reasonable efforts to accommodate cancellation requests for orders that have not yet been processed or shipped.
Marketplace orders may be transmitted to the applicable supplier shortly after your purchase is completed. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the product may instead need to be returned after delivery.
Submitting a cancellation request does not guarantee that an order can be canceled.
9. Final Sale & Non-Returnable Items
Certain products may be designated Final Sale or otherwise non-returnable. These may include customized or personalized merchandise, clearance products specifically marked Final Sale, gift cards, digital products, or other products identified as non-returnable before purchase.
A Final Sale designation does not limit any rights you may have under applicable law concerning defective, damaged, misrepresented, or incorrect merchandise.
10. Donations & Sweepstakes Entries
Charitable donations are not purchases of merchandise and are not subject to this Return Policy. Donations are generally final except in cases of processing error, unauthorized transactions, or as otherwise required by law.
Sweepstakes entries have no cash value and cannot be returned, exchanged, transferred, or redeemed for cash. Returning or refunding a product associated with promotional sweepstakes entries will be handled in accordance with the applicable Sweepstakes Official Rules.
No purchase or donation is necessary to enter a sweepstakes where a free method of entry is provided.
11. Contact Us
To request a return, report a problem with an order, or ask a question about this Return & Refund Policy, contact:
MLTRZ Inc. d/b/a Militarize
1123 N Fairfield Rd., #852
Layton, UT 84041
United States
Email: info@militarize.com
Please include your order number and a brief description of your return or exchange request so we can identify the appropriate fulfillment partner and assist you.
