Shipping policy

Last Updated: September 1, 2026

This Shipping Policy explains how orders placed through Militarize.com, operated by MLTRZ Inc. d/b/a Militarize (“Militarize,” “we,” “us,” or “our”), are processed, fulfilled, and delivered.

Militarize operates an online marketplace featuring products sold and fulfilled directly by Militarize as well as products supplied and fulfilled by participating third-party brands and suppliers. Because of this marketplace model, shipping methods, fulfillment locations, carriers, and delivery times may vary depending on the products in your order.

1. Order Processing

After you place an order through Militarize.com, you will receive an order confirmation at the email address or other contact method associated with your order.

Orders must be processed before they are shipped. Processing times may vary depending on the product, inventory availability, fulfillment provider, order volume, weekends, holidays, and other circumstances.

Receiving an order confirmation does not mean that an order has shipped.

Once an order ships and tracking information is available, you may receive a shipping confirmation containing applicable tracking information.

2. Marketplace and Supplier-Fulfilled Orders

Many products available on Militarize.com are supplied and fulfilled directly by participating third-party brands and suppliers.

When you purchase one of these products, the applicable order information is transmitted to the supplier so that the supplier can process, package, and ship the product directly to you.

Because different brands may fulfill different products, items purchased in the same Militarize order may arrive in separate packages, from different locations, through different shipping carriers, and on different dates.

Receiving only part of your order does not necessarily mean that the remaining items are missing. Other products in the order may still be processing or in transit from another fulfillment provider.

3. Shipping Times

Shipping and delivery times vary depending on the product, supplier, destination, shipping method, carrier, inventory availability, and other factors.

Any estimated processing, shipping, or delivery dates displayed on Militarize.com, provided at checkout, included in an order confirmation, or provided by a shipping carrier are estimates only unless expressly stated otherwise.

Militarize does not guarantee delivery on a particular date.

Delays may occur because of carrier disruptions, weather, holidays, high order volume, supplier delays, inventory issues, natural disasters, governmental action, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

4. Shipping Rates

Applicable shipping charges are generally calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, shipping destination, supplier, package size or weight, shipping method, and available promotions.

Orders containing products from multiple suppliers may involve different fulfillment arrangements.

From time to time, Militarize or participating brands may offer free or discounted shipping promotions. Any applicable restrictions or requirements will be communicated in connection with the promotion.

5. Tracking Your Order

When tracking information is available, it may be provided through your Militarize account, shipping confirmation email, or other order communications.

For marketplace products fulfilled by third-party suppliers, tracking information provided by the supplier may be transmitted through Shopify and associated with your Militarize order.

Please allow reasonable time after receiving a tracking number for the carrier's tracking system to update.

If your order contains products from multiple suppliers, you may receive multiple tracking numbers.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error after placing an order, contact info@militarize.com as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been submitted for fulfillment.

Once an order has been processed or shipped, Militarize or the applicable supplier may be unable to redirect the package.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

7. Lost, Delayed or Missing Packages

If tracking indicates that your package is still in transit but appears delayed, please allow the carrier a reasonable amount of time to complete delivery.

If you believe a package has been lost, contact info@militarize.com with your order number and the affected product. We will review the order and, when appropriate, coordinate with the applicable supplier or shipping carrier.

For supplier-fulfilled marketplace products, resolution may require an investigation by the applicable supplier or shipping carrier.

The appropriate resolution will depend on the circumstances and may include locating the shipment, filing a carrier claim, replacement, reshipment, refund, or another appropriate remedy.

8. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery location, mailbox, parcel locker, household members, neighbors where appropriate, and any delivery information provided by the carrier.

You may also need to contact the shipping carrier regarding the delivery.

If you are still unable to locate the package, contact info@militarize.com. We will make reasonable efforts to assist you and, where applicable, coordinate with the supplier or carrier.

A carrier's delivery confirmation does not automatically prevent us from reviewing a legitimate delivery issue.

9. Damaged or Incorrect Shipments

If a product arrives damaged, defective, or you receive an incorrect item, please contact info@militarize.com as soon as reasonably possible.

Include your order number, a description of the problem, and photographs of the product and packaging when appropriate.

Depending on the product and fulfillment provider, Militarize may coordinate the issue with the applicable supplier. Available resolutions may include replacement, exchange, refund, or another appropriate remedy.

Please refer to our Return & Refund Policy for additional information.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact info@militarize.com as soon as possible.

Marketplace orders may be transmitted to participating suppliers shortly after an order is placed. Once an order has entered processing or fulfillment, we may be unable to modify or cancel it.

Submitting a cancellation or modification request does not guarantee that the request can be completed.

If an order can no longer be canceled, you may need to receive the product and request an eligible return in accordance with our Return & Refund Policy.

11. International Shipping

Militarize primarily serves customers in the United States. International shipping availability, if offered, may vary by product, supplier, and destination.

For international orders, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other governmental charges unless otherwise stated at checkout.

International shipments may also experience additional processing or customs delays outside Militarize's control.

Availability of a product on Militarize.com does not guarantee that the product can be shipped to every destination.

12. Shipping Restrictions

Certain products may be subject to geographic, carrier, legal, supplier, or other shipping restrictions.

We reserve the right to decline or cancel an order if a product cannot legally or reasonably be shipped to the requested destination. If we cancel an order for this reason after payment has been collected, the applicable amount will be refunded.

13. Returns

Do not return merchandise to the address listed in this Shipping Policy unless specifically instructed to do so.

Because many marketplace products are fulfilled by third-party suppliers, an eligible return may need to be sent directly to the supplier rather than to Militarize.

Please review our Return & Refund Policy or contact info@militarize.com before sending a return.

14. Contact Us

If you have questions about shipping, tracking, or an order, please contact:

MLTRZ Inc. d/b/a Militarize
1123 N Fairfield Rd., #852
Layton, UT 84041
United States

Email: info@militarize.com

Please include your order number when contacting us about an existing order.